Matrix organization duplicated on our different territories and bringing together an experienced and quality Management at the service of your customers.
COPC standard in all treatment processes, to provide customers with a better quality of service.
International CRM tool (Aheeva) covering all aspects of the customer experience:
-Inbound calls management
-Outbound calls campaigns
-Live Chat - Social Networks
-B.O. (mails, emails, scan ...)
Product and Service Information, Meeting and Event Information, Support for Launching Communication Campaign.
Customer Service, Customer Relations, Reservations, Information, Orders & Delivery.
After-Sales Service, Technical Support, Hotline, Telephone Reception, Customer Service (by email and telephone), Loyalty Program Management, Satisfaction Survey.
Prospect Qualification, Sales Force Support, Appointment Making, Market Research, Marketing Test, Meetings and Events Information.
Qualification clients, Détection de leads, Prise de rendez vous à usage commercial.
Additional and Crossed Sales, Debt Collection, Loyalty Campaign (WelcomeCall, Anti Churn, Reactivation, etc.), Barometers of Satisfaction.