Way2Call

Your 360° Partner

Resolutely focused on the future of Customer Experience Management (Cx), Way2Call is not just a call center. We position the end-user / customer at the heart of our processes. We support our partners in the evolution of their services, the valorization of their production data (s) allowing them better control and in-depth knowledge of their customers and users.

Key Dates

2006

2011

2018

2019

2021/2021

2006

ESTABLISHMENT

WAY2CALL is a contact center that works from the start for local and offshore customers.

2011

CONSOLIDATION

WAY2CALL becomes is a contact center of reference in West Africa with the signature of the most important customer in Senegal: Sonatel (Orange).

2018

INCREASE

Strong growth of the Sonatel business with more than 5 sub-activities and more than 600 FTEs.

Signature TIGO, 2nd Telco Senegal: 200 FTEs.

2019

OFFSHORE DEVELOPMENT

Opening of the Europe sales office
Signature of new offshore contracts
Establishment of a dedicated BU

2021/2021

Continued off-shore development with the signing of new references and the opening of the first site in Côte d’Ivoire in Abidjan”.

DNA and Strategy

We have a long-term strategic vision, which is why we constantly optimize our infrastructures, train our teams and develop a customer-oriented business model; it's in our DNA.

Ambition

Way2Call's ambition is to become a major player in customer relationship management in West Africa and a reference in terms of quality and transparency.