198 West 21th Street, Suite 721
New York, NY 10010
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+88 (0) 101 0000 000
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A Call Center 2.0

Resolutely focused on the future of Customer Experience Management (Cx), Way2Call is not just a call center. We position the end-user / customer at the heart of our processes. We support our partners in the evolution of their services, the valorization of their production data (s) allowing them better control and in-depth knowledge of their customers and users.

Call Center, About, Way2Call - Call Center Nouvelle Génération
Call Center, About, Way2Call - Call Center Nouvelle Génération

Key Dates

2008
2011
2018
2019

2008

ESTABLISHMENT

Way2Call is a contact center that works from the start for local and offshore customers (Canada).

2011

BUYING OF THE COMPANY

Way2Call becomes a contact center of reference in West Africa with the signature of the most important customer in Senegal: Sonatel (Orange).

2018

HIGH INCREASE

Strong growth of the Sonatel business with more than 5 sub-activities and more than 600 consultants.

Signature TIGO, No. 2 Telco Senegal: + 200 advisers.

2019

AMBITION

1500 working positions and 2000 employees.

DNA and Strategy

We have a long-term strategic vision, which is why we constantly optimize our infrastructures, train our teams and develop a customer-oriented business model; it's in our DNA.

Ambition

Way2Call's ambition is to become a major player in customer relationship management in West Africa and a reference in terms of quality and transparency.

Mission

Way2Call's mission is to position Customer Relationship at the heart of each company's value-creation process.

Call Center, About, Way2Call - Call Center Nouvelle Génération

Support in technological human resources, at the sub-regional level, in projects to transform the customer experience.

Opening of own sites in employment basins in Senegal and Regions with the integration of international best practices in terms of planning and the well-being of operational teams.

Proposal of qualitative and competitive customer experience (Cx) processing alternative for international buyers

Contribution au renforcement des métiers de la relation client à travers la formation Way2Call ACADEMY.

REFERENCES & OFFSHORE PARTNERS

Our skills and expertise have earned us the trust of prestigious clients around the world.

CONTACT

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